Social Tenant Access to Information Requirement Scheme
What is STAIRs?
The Social Tenant Access to Information Requirement Scheme (STAIRs) is a new standard introduced by the Government. It gives tenants living in social housing rights to see information about how their home and services are managed and how their landlords is performing.
Find out more about the STAIRs go to:
Social Tenant Access to Information Requirements: draft policy statement – GOV.UK
Key declines for STAIRs
- Phase 1: Publication Scheme – 1st October 2026 – we must publish information.
- Phase 2: Tenants Information Requests – 1st April 2027 – Tenants can start making information requests.
Our Publication Scheme is detailed below. Click a link to find the information on our web pages. Contact us if you have any questions.
Governance & Decision Making
- Our Heritage
- Our Values & Beliefs
- Our Governance Structure
- Our Trustees
- Our People
- Equality & Diversity
- Compliments, Complaints & Comments
Spending
Housing Stock Management
- Stock Profile
- Strategic Priorities
- Planned Investment Programmes
- EPC data
Performance
- Financial Statements & Annual report
- Tenant Satisfaction Survey
- Annual Complaints, Performance & Service Improvement Report
- Housing Ombudsman Reports /Orders – None
- Number of Evictions & Decants (if any)
Housing Services Advice & Guidance
- Understanding your tenancy
- Changes to your tenancy
- Responsibilities (landlord & tenant)
- Fraud & Deception
- Tenant Liaison Visits
- Leaving your tenancy
- Rent
- Rent Arrears
- How to report a repair
- Repair responsibilities & timescales
- Rechargeable repairs
- Planned repairs & improvements
- Damp & mould
- Gas, fire & asbestos safety
Lists & Registers
- Regulator of Social Housing
- Financial Conduct Authority
Social Housing Management
Policies relating to management of homes and tenancies
