How to Report a Repair
Need a repair carrying out? Be prepared! Have all the info about the problem ready when you report it to us.
Quick and Easy: How to Report a Repair
Before you report a repair please have as much information as possible about the problem so we can think about what needs to be done and decide which of our contractors will be the best to fix things.
If you have a gas leak turn off the gas supply, open a door or window and call the gas emergency service on 0800 111999 first and then let us know.
General repairs will be completed by Wrekin Housing Trust. You should report repairs directly to them on the following number.
This number is available 24 hours per day including weekends and bank holidays.
Boiler and gas appliance repairs
You should report boiler and gas appliance repairs direct to: Status Heating
This number is also available 24 hours per day including weekends and bank holidays.
Our office is open Tuesday, Wednesday and Thursday from 9.00 am – 3.30 pm and we will pick up urgent messages from the voicemail service outside of usual office hours.
Alternatively, you can contact us, however, you can only get a response during working hours.
Wrekin Housing Trust (Wrekin) is an experienced service provider in their own right and they also provide repair services for other small housing associations, although the head office is in Telford, they have operatives working in and around the Birmingham area.
All their operatives will carry ID cards.
Birmingham Civic Housing Association is responsible for the quality of the service provided by our contractors and we will regularly check the performance of Wrekin and our other contractors.
We may contact you to complete a satisfaction survey.
This has been my home for 4 years. I’m grateful to Birmingham Civic Housing Association because I’m closer to family since moving here. The people are lovely – if you have any trouble, they’re able to sort it out right away.
I love my home, especially the garden. Each neighbour takes pride in how the flowers look. It’s a real community here, so I’m really lucky.