Birmingham Civic Housing Association

Repairs and Improvements

We are an independent charitable registered provider of over 200 affordable general needs homes in Birmingham.

father and girl washing up

Keeping Your Home Safe: Repairs and Improvements

We are committed to ensuring that our tenants enjoy safe, secure, and comfortable homes.

This page contains links to important information on how to report a repair, our responsibilities, how long it will take to complete repairs, and who will carry out the repairs.

Additionally, we provide information on how to maintain your home, keep warm, deal with pests, and ensure fire safety.

We encourage you to read through the information carefully and contact us if you have any questions or concerns.

Maintaining your home

Many of the jobs that are your responsibility can be completed by following simple advice that is now widely available in the form of ‘How To’ leaflets from DIY outlets or the internet.

The following links might be useful:

Gaining Access

Our contractor will be flexible when arranging appointments but you must allow them access to complete the work. We will rearrange if you require.

Malgorzata's Story

Malgorzata story | Birmingham Civic Housing Association

Malgorzata rented a house for 5 years from a private landlord, the property was in poor condition and not safe for her young child.

When Malgorzata was 7 months pregnant with her second child the landlord put the property up for sale, it was already on the market when she found out that she would have to find somewhere else to live.

Many people came to view the property and Malgorzata had to show them around, fortunately one of them was Helen from BCHA.

Helen decided to purchase the property and Malgorzata and her family stayed on as tenants of BCHA.

Since purchasing the property, BCHA have completed all the repairs, put in a new kitchen and bathroom and replaced the roof.

Malgorzata and her family are very happy with their home.   

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