We Aim for Fast Repairs
How long will it take?
Let’s work together for timely repairs. One of our approved contractors will contact you and carry out the repair.
Repairs
Repair Times: What You Need to Know
In most cases our contractor will book an appointment with you by telephone to agree access arrangements.
Please let us know if you are unable to keep this date and we can rearrange.
If you are not in when we arranged, the repair might be cancelled and/or you might be charged for the wasted visit.
Emergency repairs
Emergency repairs will be completed within 24 hours but we aim to attend within 4 hours.
These are repairs which pose an immediate threat to health or risk to people such as a major water leak, having no power or exposed electrical wires.
Sometimes we will make safe and book another appointment with you to complete the repair.
Non-emergency
We aim to complete 90% of non-emergency repairs within 14 days.
Examples include minor leaks, blocked drains or pipes, other minor plumbing work, partial loss of electricity, repairs to kitchen or bathroom fittings.
Around 10% of non-emergency repairs can take up to 28 days to complete. These are repairs that need a specialist contractor or non-standard parts, for example repairs to UPVC windows and some roof repairs.