Leaving your tenancy / moving on

We are committed to helping you end your tenancy correctly and easily.

How we will do it

When you tell us you’re leaving, we’ll:

• Arrange to visit you as soon as possible
• Let you know what you need to do before you leave, to end your tenancy correctly, including:
  • What notice you must give
  • What work you need to do before you leave, including removing all of your belongings
    We may charge you for any rubbish or damage at the property
  • When and how to return your keys
• Ask you to complete an exit survey to find out what you thought about being a Birmingham Civic resident and learn from your feedback