Repairs reporting from 28/11/2017

From Tuesday 28th November 2017 general repairs will be completed by Wrekin Housing Trust. You should report repairs directly to them on the following number:

 

Wrekin Housing Trust – 0300 1234474

 

This number is available 24 hours a day including weekends and bank holidays.

 

The benefits of the new service include the following:   

 

  • You will be able to report repairs directly to Wrekin Housing Trust   

  • The repairs reporting service will be available 24/7

  • You will be able to book an appointment when you report the repair

  • The existing 28 day category for routine repairs will be replaced with a 14 day

    category, so, repairs will be completed in a shorter time

  • All operatives will carry identification

  • Once the repair is done, the customer service team will check you are satisfied with the work.   

 

Also from 28th November 2017, you should report boiler and gas appliance repairs direct to: Status Heating on  0345 257 0830 

 

This number is also available 24 hours a day including weekends and bank holidays.

 

Our office will continue to be open Tuesday, Wednesday, Thursday from 9.00am – 3.30pm and we will continue to pick up urgent messages from the voicemail service outside of usual office hours. Alternatively, you can email us at bcha@bcivic.co.uk .

 

 

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